Fulfillment
1. Scope
This Fulfillment Policy applies to every purchase of Vertical GTM’s outbound-lead-generation and go-to-market (“Services”) made through verticalgtm.com or any authorised Vertical GTM invoice.
2. Service Delivery & Timeline
Milestone When you can expect it Delivery channel
On-boarding call & email-infrastructure set-up Within 1 business day of payment and receipt of your onboarding questionnaire Zoom / Google Meet & email
Lead-list build & evergreen-campaign set-up By business day 3 Shared Google Sheet & Vertical GTM platform
Campaign launch By business day 15 Email, LinkedIn/X automations
Qualified-meeting delivery & weekly reporting Ongoing once campaigns are live Slack, CRM push & PDF reports
All Services are delivered digitally; no physical goods are shipped.
3. Currency
All prices are displayed and charged in United States Dollars (USD).
4. No-Refund Policy
No cash refunds: Fees for services already rendered (including the month in which performance fell short) are non-refundable.
5. Returns
Because our product is a digital service, there is nothing to “return.” All remediation is handled through the Guarantee in Section 4.
6. Cancellations & Plan Changes
Monthly Retainer plans – cancel any time with 30 days’ written notice before your next billing date.
Pay-per-Lead plans – you may pause or terminate at any point before approving new lead lists; leads already approved will be completed or billed pro-rata
Submit cancellation requests to billing@verticalgtm.com or call +1 210 307 6950 Monday–Friday 09:00-17:00 CT.
7. Delivery Delays Outside Our Control
If issues outside your infrastructure delay campaign launch beyond day 15, we will:
Notify you within 24 hours;
Provide an amended timeline; and
Credit one additional free service day for every 24-hour delay beyond that amended timeline.
8. Customer-Service Contacts
Email (support): support@verticalgtm.com
Email (billing): billing@verticalgtm.com
Phone: +1 210 307 6950
Mailing address: 3207 Oak Aly, Austin, Texas 78745, USA
Multiple direct contact methods satisfy Stripe’s requirement for “clear customer-service channels.”
9. Legal & Export Restrictions
Vertical GTM complies with all U.S. export-control laws and cannot provide Services to entities on U.S. sanctions lists or located in embargoed countries.
10. Changes to This Policy
Material updates will be emailed to active clients at least 14 days before they take effect.
1. Scope
This Fulfillment Policy applies to every purchase of Vertical GTM’s outbound-lead-generation and go-to-market (“Services”) made through verticalgtm.com or any authorised Vertical GTM invoice.
2. Service Delivery & Timeline
Milestone When you can expect it Delivery channel
On-boarding call & email-infrastructure set-up Within 1 business day of payment and receipt of your onboarding questionnaire Zoom / Google Meet & email
Lead-list build & evergreen-campaign set-up By business day 3 Shared Google Sheet & Vertical GTM platform
Campaign launch By business day 15 Email, LinkedIn/X automations
Qualified-meeting delivery & weekly reporting Ongoing once campaigns are live Slack, CRM push & PDF reports
All Services are delivered digitally; no physical goods are shipped.
3. Currency
All prices are displayed and charged in United States Dollars (USD).
4. No-Refund Policy
No cash refunds: Fees for services already rendered (including the month in which performance fell short) are non-refundable.
5. Returns
Because our product is a digital service, there is nothing to “return.” All remediation is handled through the Guarantee in Section 4.
6. Cancellations & Plan Changes
Monthly Retainer plans – cancel any time with 30 days’ written notice before your next billing date.
Pay-per-Lead plans – you may pause or terminate at any point before approving new lead lists; leads already approved will be completed or billed pro-rata
Submit cancellation requests to billing@verticalgtm.com or call +1 210 307 6950 Monday–Friday 09:00-17:00 CT.
7. Delivery Delays Outside Our Control
If issues outside your infrastructure delay campaign launch beyond day 15, we will:
Notify you within 24 hours;
Provide an amended timeline; and
Credit one additional free service day for every 24-hour delay beyond that amended timeline.
8. Customer-Service Contacts
Email (support): support@verticalgtm.com
Email (billing): billing@verticalgtm.com
Phone: +1 210 307 6950
Mailing address: 3207 Oak Aly, Austin, Texas 78745, USA
Multiple direct contact methods satisfy Stripe’s requirement for “clear customer-service channels.”
9. Legal & Export Restrictions
Vertical GTM complies with all U.S. export-control laws and cannot provide Services to entities on U.S. sanctions lists or located in embargoed countries.
10. Changes to This Policy
Material updates will be emailed to active clients at least 14 days before they take effect.
1. Scope
This Fulfillment Policy applies to every purchase of Vertical GTM’s outbound-lead-generation and go-to-market (“Services”) made through verticalgtm.com or any authorised Vertical GTM invoice.
2. Service Delivery & Timeline
Milestone When you can expect it Delivery channel
On-boarding call & email-infrastructure set-up Within 1 business day of payment and receipt of your onboarding questionnaire Zoom / Google Meet & email
Lead-list build & evergreen-campaign set-up By business day 3 Shared Google Sheet & Vertical GTM platform
Campaign launch By business day 15 Email, LinkedIn/X automations
Qualified-meeting delivery & weekly reporting Ongoing once campaigns are live Slack, CRM push & PDF reports
All Services are delivered digitally; no physical goods are shipped.
3. Currency
All prices are displayed and charged in United States Dollars (USD).
4. No-Refund Policy
No cash refunds: Fees for services already rendered (including the month in which performance fell short) are non-refundable.
5. Returns
Because our product is a digital service, there is nothing to “return.” All remediation is handled through the Guarantee in Section 4.
6. Cancellations & Plan Changes
Monthly Retainer plans – cancel any time with 30 days’ written notice before your next billing date.
Pay-per-Lead plans – you may pause or terminate at any point before approving new lead lists; leads already approved will be completed or billed pro-rata
Submit cancellation requests to billing@verticalgtm.com or call +1 210 307 6950 Monday–Friday 09:00-17:00 CT.
7. Delivery Delays Outside Our Control
If issues outside your infrastructure delay campaign launch beyond day 15, we will:
Notify you within 24 hours;
Provide an amended timeline; and
Credit one additional free service day for every 24-hour delay beyond that amended timeline.
8. Customer-Service Contacts
Email (support): support@verticalgtm.com
Email (billing): billing@verticalgtm.com
Phone: +1 210 307 6950
Mailing address: 3207 Oak Aly, Austin, Texas 78745, USA
Multiple direct contact methods satisfy Stripe’s requirement for “clear customer-service channels.”
9. Legal & Export Restrictions
Vertical GTM complies with all U.S. export-control laws and cannot provide Services to entities on U.S. sanctions lists or located in embargoed countries.
10. Changes to This Policy
Material updates will be emailed to active clients at least 14 days before they take effect.
FAQs
Questions? We've got answers
Whats included in the membership?
How long is the contract?
When will I start getting leads?
How many leads do you contact every month?
How many leads and meetings booked should be expect?
What if I don’t get results?
How do you protect my domain reputation?
What kind of visibility do I have on the process?
Is there a way to see the number of emails, prospect contacted, replies and other tracking metrics?
If we part ways, what happens to the data?
FAQs
Questions? We've got answers
Whats included in the membership?
How long is the contract?
When will I start getting leads?
How many leads do you contact every month?
How many leads and meetings booked should be expect?
What if I don’t get results?
How do you protect my domain reputation?
What kind of visibility do I have on the process?
Is there a way to see the number of emails, prospect contacted, replies and other tracking metrics?
If we part ways, what happens to the data?
FAQs
Questions? We've got answers
Whats included in the membership?
How long is the contract?
When will I start getting leads?
How many leads do you contact every month?
How many leads and meetings booked should be expect?
What if I don’t get results?
How do you protect my domain reputation?
What kind of visibility do I have on the process?
Is there a way to see the number of emails, prospect contacted, replies and other tracking metrics?
If we part ways, what happens to the data?
FAQs
Questions? We've got answers
Whats included in the membership?
How long is the contract?
When will I start getting leads?
How many leads do you contact every month?
How many leads and meetings booked should be expect?
What if I don’t get results?
How do you protect my domain reputation?
What kind of visibility do I have on the process?
Is there a way to see the number of emails, prospect contacted, replies and other tracking metrics?
If we part ways, what happens to the data?